Unpaid Citation Revenue Recovery

Who We Are

Unique Management Services (UMS) was founded in 1994 with the express goal of creating collection and recovery services for municipalities. We have collected over $1 billion in small balance accounts for over 2,000 municipal entities in North America. UMS originally worked exclusively with public libraries who demanded an effective collection approach that was extraordinarily sensitive to the goodwill of their customers.

The combination of our deep experience, professional approach, integration with parking management vendors, and low cost creates the best possible solution for the municipal parking customers.

Featuring

GENTLE NUDGE APPROACH

Our gentle, respectful approach always protects the dignity of each debtor. Our trademarked ‘Gentle Nudge’ methodology is proven to recover unpaid receivables, while maintaining positive customer relationships.

PROVEN RESULTS

Our collection results for all parking customers has been excellent with over $4.5 million recovered at a 28.5% collection rate.

UNPARALLED REPORTING

UMS provides numerous reports as part of its standard collection process to ensure full transparency of all collection activity and results. Ad hoc reporting is also available at no additional cost.

Methodology

Our combination of written notices and telephone calls are specialized to maximize debtor response in a gentle, courteous manner. Our careful use of leverage provided by third party intervention creates excellent results. Our gentle, respectful approach always protects the dignity of each debtor. UMS believes firmly in contacting referred accounts in a manner that preserves positive image of our clients. Our trademarked ‘Gentle Nudge’ methodology is proven to recover unpaid receivables, while maintaining positive customer relationships.

UMS has grown through our commitment to providing the highest quality collection agency services at the lowest price.

Results

Our collection results for all REEF customers has been excellent. See below for a sample of some current customers and their recovery through Unique Parking Solutions.

From Our Clients

Since 2016, Unique Management Services, in partnership with REEF parking, has provided the Hartford Parking Authority with an effective solution for collecting unpaid citations.

They have successfully recovered a high percentage of dollars at a very good return on investment. Unique’s service, which they call their Gentle Nudge process has helped to maintain a high level of customer goodwill, while collecting revenue which has gone past due.

It’s a win-win situation. Unique’s customer service is always responsive to our needs and reliable; they are very easy to work with and the data transmission process is smooth and accurate. We are very pleased with their results and recommend them highly as an asset to any city’s citation collection efforts.